Voucher terms and conditions

“General terms and conditions for redeeming vouchers” 

Purchase and delivery conditions 

1. Validity towards entrepreneurs and definitions of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order. (2) “Consumer” within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity. 

1. Conclusion of a contract, storage of the contract text (1) The following regulations regarding the conclusion of the contract apply to orders via our internet shop at w ww.glowwing.de or www.glowwing.com

(2) If the contract is concluded, the contract comes with it 

GLOWWING GmbH & Co.KG 

Ehrensteinstrasse 34 

04105 Leipzig 

Registration number: HRA18356 

District court: Leipzig 

conditions. 

(3) The presentation of the vouchers in our online shop does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order vouchers. By ordering the desired voucher, the consumer makes a binding offer to conclude a purchase contract. 

(4) When an order is received in our voucher shop, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the ordering procedure provided in our web shop. 

The order takes place in the following steps: 

1) Select the desired voucher 

2) continue by clicking the “Add to shopping cart” button 

3) If you want to add another voucher - repeat processes 1-2 or adjust the number (“quantity”) of vouchers in the goods shop 

4) Checking the information in the shopping cart 

5) Continue with the button “Checkout” or “PayPal” 

6) Enter billing/delivery address and contact details 

7) Select payment method, enter payment details 

8) Submission of the order is subject to a charge and is binding 

Before the order is bindingly sent, the consumer can go back to the website on which the customer's information is recorded and correct input errors by pressing the "Back" button in the Internet browser he is using and after checking his details Closing the internet browser will cancel the ordering process. We confirm receipt of the order immediately by an automatically generated email. With this we accept your offer. 

(5) Storage of the contract text for orders via our voucher shop: You can view the terms and conditions at any time at https://www.glowwing.de. For security reasons, your order details are no longer accessible via the Internet. 

III. Prices, shipping costs, payment, due date 

(1) In order to keep ordering costs as low as possible, you can pay for the vouchers directly using a credit card or PayPal and have the voucher sent to you free of charge by email.

(2) The prices stated include statutory VAT and other price components; they are offset when the service is used. 

(3) The purchased vouchers with the respective total value including sales tax cannot be redeemed in cash. If consumption is less than the value of the voucher, you will receive another credit. 

(4) The voucher is only valid once the amount due has been paid in full. IV. Delivery 

The vouchers can be printed out immediately by the consumer themselves. 

1. Retention of title

We reserve the right to redeem the voucher until the purchase price has been paid in full. 

1. validity

The vouchers remain valid for 3 years from the date of purchase and are provided with a unique serial number that is required to redeem the vouchers. Each voucher can only be redeemed once . 

VII. Redemption 

The holder of the voucher can redeem it for all products offered, with the exception of purchasing additional vouchers with voucher credit. 

VIII. Loss 

If vouchers are lost, stolen or stolen, no replacement can be provided by GLOWWING GmbH & Co.KG. 

1. Deviations and errors

Deviations in images of the goods for sale are possible. Errors and changes to articles reserved. 

1. Security guarantee & data protection

(1) The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations. 

When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This data will not be passed on to third parties. 

We would like to point out that data transmission over the Internet (e.g. when communicating via email) can have security gaps. Complete protection of data from access by third parties is not possible. 

(2) This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the browser address line changing from “http://” to “https://” and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties. 

1. Mandatory information according to Regulation (EU) No. 524/2013 of the European Parliament and Council:

(1) We would like to point out that, in addition to the ordinary legal process, you also have the option of out-of-court settlement of disputes in accordance with Regulation (EU) No. 524/2013. Details can be found in Regulation (EU) No. 524/2013 and at the Internet address: http://ec.europa.eu/consumers/odr . 

(2) Our email address is: info@glowwing.de . According to Section 36 VSBG, we would like to point out that we are not obliged to take part in an out-of-court dispute resolution procedure before a consumer arbitration board.

XII. Contract language 

As contract language german will be available exclusively. 

XIII. Place of performance, place of jurisdiction and legal system 

For contracts with merchants, legal entities under public law and special funds under public law, Leipzig is agreed as the place of performance for delivery and payment and as the place of jurisdiction; However, the provider is also entitled to take legal action at the location of the consumer's registered office or branch . If the consumer does not have a general place of jurisdiction in Germany or if he moves his place of residence or usual place of residence outside the Federal Republic of Germany after conclusion of the contract, the place of jurisdiction is the place of business of the provider. This also applies if the consumer's place of residence or habitual residence is not known at the time the action is filed. 

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Should a provision of these terms and conditions and the additional agreement made be or become ineffective, this will not affect the validity of the remaining terms and conditions. 

Cancellation policy / right of cancellation 

You have the right to cancel this contract within fourteen days without giving any reasons . The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. However, the right of withdrawal does not apply if the use of the service begins within the withdrawal period. 

In order to exercise your right of withdrawal, you must contact us 

GLOWWING GmbH & Co.KG 

Ehrensteinstrasse 34 

04105 Leipzig 

Email: info@glowwing.de 

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email) . You can use the attached sample cancellation form, although this is not mandatory. 

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires. 

Consequences of revocation 

If you cancel this contract, we will refund to you all payments received from you , including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract . The deadline is met if you send the goods before the fourteen day period has expired . You bear the direct return costs. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods .